Footsy FAQ

 

 

 

 

ShopFootsy FAQ

General Questions

Q: What is ShopFootsy?
A: ShopFootsy is an online store offering podiatrist-approved products designed to alleviate foot pain, improve mobility, and enhance your everyday comfort. Our range includes insoles, orthotics, specialised footwear, and skin care products for foot health.

Q: Are your products doctor-approved?
A: Yes, our products are endorsed by podiatrists and foot care specialists to ensure they meet the highest standards for effectiveness and safety.

Q: Where are you located?
A: ShopFootsy operates as an online store and ships worldwide. Our products are sourced from trusted suppliers to ensure quality and customer satisfaction.

 

Orders and Payments

Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods displayed during checkout.

Q: Can I make changes to my order after placing it?
A: If your order has not yet been processed, you can contact us at support@shopfootsy.com. to make changes. Once an order is processed, we cannot guarantee modifications.

Q: How can I track my order?
A: Once your order is shipped, you’ll receive a confirmation email with a tracking number. Use the tracking link to monitor your delivery.

 

Shipping and Returns

Q: Where do you ship to?
A: We ship worldwide, including Australia, the United States, Canada, the UK, and more. Shipping times may vary based on location.

Q: How long will it take to receive my order?
A: Most orders are delivered within 10 business days. You’ll receive updates on your order’s progress via email.

Q: What is your return policy?
A: We offer a 30-day “Pain Guarantee.” If you’re not satisfied with your purchase, you can return it for a full refund. Contact our support team at support@shopfootsy.com. to start the return process.

Q: Who pays for return shipping?
A: Customers are responsible for return shipping unless the product is defective or incorrect. Contact us for assistance with return labels.

 

Product Questions

Q: What types of products do you offer?
A: We specialise in:

  • Insoles and orthotics for foot pain relief.
  • Wide, cushioned, and orthopaedic footwear.
  • Bunion, plantar fasciitis, and diabetic care products.
  • Skincare products for foot health.

Q: How do I know which product is right for me?
A: Each product page includes detailed descriptions and recommendations. If you’re unsure, feel free to contact our customer support team for personalised advice.

Q: Do you offer warranties on your products?
A: Yes, many of our products come with a warranty against manufacturing defects. Check the product details or contact us for specific warranty information.

 

Black Friday and Promotions

Q: Do you have any ongoing promotions?
A: Yes! For Black Friday, we’re offering:

  • Up to $300 in store credit based on your cart value.
  • Buy 2, Get 1 Free deals on select products.
  • Free shipping for all orders placed during the Black Friday weekend.

Q: How does the store credit system work?
A: You earn store credit based on your cart total during checkout. These credits can be applied to future purchases. The more you shop, the more credits you earn!

 

Store Credits and Rewards

Q: How do I earn store credits?
A: You’ll earn credits automatically when you spend a certain amount:

  • Spend $100–$199: Earn $10 credit.
  • Spend $200–$299: Earn $20 credit.
  • Spend $300+: Earn $30 credit. (Max $300 per account.)

Q: How can I redeem store credits?
A: Store credits will be automatically applied at checkout for your next purchase. Simply log in to your account, and the credits will appear as a discount option.

Q: Do store credits expire?
A: Yes, store credits expire after 12 months from the date they are issued.

 

Customer Support

Q: How can I contact customer support?
A: You can reach us via email at support@shopfootsy.com.or through our live chat feature on the website. Our team is available to assist you Monday–Friday, 9 AM– 5 PM (AEST).

Q: What if I have an issue with my order?
A: Please reach out to us immediately with your order number and a detailed description of the issue. If possible, kindly include images to help us better understand the problem. We’ll work to resolve it promptly for you.

 

Other Questions

Q: Do you offer gift cards?
A: Yes, digital gift cards are available and make the perfect gift for friends or family. Check our website for details.

Q: Can I leave a review for a product?
A: Absolutely! We encourage you to share your experience on the product page or email us your feedback.